Given Uber is one of the few companies who are lucky enough to have a separate page for all the controversies on Wikipedia (https://en.wikipedia.org/wiki/Controversies_surrounding_Uber), they also have their own fair of experience with police raids on their offices. They've also used "‘kill switch’ during raids to stop police seeing data" (https://www.theguardian.com/news/2022/jul/10/uber-files-leak...) before, so I wouldn't be surprised if this was some sort of legal "kill switch" or whatever that got triggered, so they can get rid of everything faster.
I would pay extra because I don't want the cognitive load of haggling on the cost. When I want/need A ride, it's because I'm either overloaded, away from home, or drunk. These are three times that I didn't want to bother with any more nonsense.
One anecdote for a datapoint: Not sure if it's better now but I've lost a phone in an InDrive and I've lost an expensive bag in an Uber and it was significantly easier and less sketchy to get the bag back. I'm not a price sensitive rider so the insurance of a reputable 'comfort' tier Uber driver paid off. The InDrive driver made me get another ride to him then demanded $1000mxn (~$55usd) to return my phone. The Uber app had me pay ~$250mxn if I remember correctly and the driver promptly returned the bag.
Even in countries where taxis are regulated, sometimes Uber is more expensive but safer. Like in Romania. When I used to go there a lot the official taxis were mandated to offer such low standardized rates that there was a lot of scamming going on. One of my colleagues was basically abducted by a taxi driver (taken to a dangerous gypsy area and told they would kick him out of the car unless he paid them hundreds of euro). Uber was a lot safer because you have tracability on the driver, but more expensive too. And there weren't a lot of them.
There were ways to get safe drivers in some cases by booking them through the yellow machines. But in the end the company hired private drivers for us. Though personally I would just use the metro and tram a lot too :P If you know where you're going it's not a dangerous place.
Not sure if the taxi situation is still as bad there by the way. I would hope not.
taxis “weren’t competitive” when Uber rides were heavily subsidized and Uber was burning billions. I ride taxi now exclusively because it is almost always cheaper than Uber
I disagree, that was only true 15 years ago. In developed countries, ride hailing is highly regulated. Uber is one of the few companies willing to implement all the required regulations.
https://x.com/gergelyorosz/status/2095256757178188113
If Uber wasn't a VC backed company, they would have been charged with destruction of evidence or similar.
Rides are 20-40% cheaper elsewhere, why would anyone pay extra for Uber?
There were ways to get safe drivers in some cases by booking them through the yellow machines. But in the end the company hired private drivers for us. Though personally I would just use the metro and tram a lot too :P If you know where you're going it's not a dangerous place.
Not sure if the taxi situation is still as bad there by the way. I would hope not.